Easy Returns for Automotive Electronics | Ikagoo

Easy Returns & Refunds

Наш сайт 7-day return policy covers eligible automotive electronics—including Android stereos, digital clusters, AI boxes, dash cams, cameras, and displays. Review eligibility, what’s excluded, who pays return shipping, the step-by-step RMA process, the return address, and refund timelines. Orders canceled before shipment are fully refundable.

Краткий обзор

Pre-shipment cancellation: full refund before the order ships.
Return window: within 7 days of delivery (calendar days).
Condition: like-new, all accessories included, cables/looms uncut, films intact, no scratches.
Who pays return shipping: customer pays, except DOA/our error (we cover).
Return address: Shenzhen, Guangdong, China (full details below).
Refund time: обычно 5–10 рабочих дней after inspection.
Exchanges: allowed for model/fitment changes if stock is available.

Eligibility & condition checklist

Check before you return

All items and accessories present (wiring harness, brackets, GPS, mics)
Protective films intact; screen and bezel free of scratches
No cut/spliced wires; connectors and pins undamaged
Original packaging with foam inserts retained
Device not bound to accounts; factory reset if applicable

Missing/damaged parts may reduce the refund according to replacement cost.

Meeting these conditions speeds up inspection and refund.

Non-returnable items

Custom-ordered or flashed firmware builds, VIN-locked units
Installed devices showing tool marks, glue, or modified mounts
Consumables and perishable adhesives once opened
Clearance/final sale items (marked on product page)
Physical damage, liquid ingress, or burnt PCBs not covered as DOA

Transit damage/DOA is handled under Гарантия от транзитного ущерба и Гарантия.

How to start a return (RMA)

Most refunds are issued within 5–10 business days after inspection.

Request RMA: submit order number, reason, and photos/videos via returns form.
Approval & label: we confirm eligibility and provide return address/label instructions.
Ship back: pack with original foam; include all accessories; write RMA # outside the carton.
Inspection: we verify condition and completeness on arrival.
Refund or exchange: refund to original payment method, or exchange as requested.

Return shipping, cancellations & packaging

Pre-shipment cancellations: cancel before dispatch for a full refund of the order total. Authorizations are voided or captures are reversed; wallets may take 1–3 business days to release funds.
Who pays returns: for delivered goods, customer pays return freight unless DOA/our mistake.
Carrier choice: trackable service required; keep the receipt until the refund is issued.
Упаковка: use the original foam/carton; protect corners and screen; seal well to avoid in-transit damage.
Address format: include full name, street + house/apt, city, state/province, postal code, country, and a local phone.

Return address

Room 11B, Hongsheng Building, Guangming New District
Shenzhen, Guangdong, Китай
Contact: Wang Zhe
Телефон: +86 18773791780

Refund timeline & fees

Pre-shipment: full refund upon cancellation; we trigger the reversal immediately after confirmation.
Post-delivery returns: typically 5–10 business days after inspection; bank processing may add 2–3 days.
Restocking fee: 0% if like-new and complete. Missing parts may be deducted at replacement cost.
Доставка: original outbound shipping is non-refundable unless we were at fault.

Exchanges & model changes

Need a different trim or fitment? Exchanges are supported within the 7-day window if stock is available. You’ll pay the price difference and return freight, unless the original fitment advice was our error.

DOA & warranty handoff

Dead on arrival (DOA): report within 48 часов with photos/videos; we will arrange replacement or repair at our cost.
Гарантия: functional issues after installation are handled under our Гарантия 1 год.

Быстрые ссылки

Часто задаваемые вопросы

Могу ли я отменить заказ до его отправки?

Yes. If the order has not been dispatched, you can cancel for a full refund. Authorizations are voided or captures reversed; wallets/banks may take 1–3 business days to release funds.

Каков срок возврата после доставки?

Returns are accepted within 7 calendar days of delivery for like-new items with all accessories and packaging.

Кто оплачивает обратную доставку?

Покупатель оплачивает обратную доставку, если только товар не является DOA или мы не отправили неправильный товар. В таких случаях расходы покрываем мы.

Когда я получу возврат средств?

Most post-delivery refunds are processed 5–10 рабочих дней after inspection. Your bank may need 2–3 days to post funds.

Могу ли я обменять на другую модель?

Да, в пределах окна 7-day при наличии товара на складе. Вы оплатите или получите разницу в цене и оплатите доставку, если только наша рекомендация по совместимости не была неверной.

Что, если товар прибыл поврежденным?

Report within 48 часов under the Гарантия от транзитного ущерба for a fast replacement process.

Есть ли сборы за пополнение запасов?

Нет для возвратов в состоянии как новый, с полной комплектацией. Вычеты применяются только за отсутствующие или поврежденные аксессуары или упаковку.